Janenne provides counselling and other services for individuals and couples as well as workplaces and professionals.

INFORMATION FOR CLIENTS


Notice to all existing and new clients

Given the current extraordinary circumstances brought about by the COVID-19 virus, Janenne will not be conducting face-to face counselling sessions with clients until further notice.

Janenne wants to continue supporting her clients through this time and she will be offering sessions via telephone, Whatsapp, Zoom or Skype.

Stay safe, keep your social distance and look after yourself and your family.

Appointments

Appointments are available at the office in Forrest on Tuesdays and Wednesdays between 8.30am and 6.30pm.

Other times may be negotiated.

Cancellation Policy

A fee of 50% of the standard fee will be charged if a cancellation is made within 24 hours of the appointment time.

Consultation Fees

A standard counselling session fee is $160.00

The hourly rate for mediation is $180.00

The hourly rate for clinical supervision  is $160.00

The FOCCUS pre-marriage program fee is $260.00

Payment

Payment is required at the completion of each session. Payments can be made by electronic transfer, cheque or cash.

If fees are to be paid by a third party, a written authority will be required at the initial appointment.

Confidentiality

Client confidentiality in counselling is very important and every step is taken to ensure that it is respected throughout the process.  However counsellors also have a duty of care and there may be situations – such as child abuse, family violence or the possibility of suicide – when it is necessary to notify the appropriate people owing to the risk of harm.  Wherever possible the need to notify is discussed with the client and they are involved in the process.

Medibank Private

Eligible members can now receive rebates from Medibank Private for counselling services provided by Janenne.

Call Medibank Private on 132 331 to verify your eligibility.